Terms of service

1. Scope

These General Terms and Conditions of Sale (“Terms”) govern all sales of products through the website . They apply to all customers residing in Metropolitan France.

2. Seller Identity

The website is operated by , registered at Tour Sébastopol, 3 Quai Kléber, 67000 Strasbourg, France, SIRET , VAT.

3. Products

Products are described and presented with the greatest possible accuracy. However, we cannot guarantee that the descriptions or photographs are entirely free of errors. If you have any questions about a product, please contact us before placing your order.

4. Prices

Prices are displayed in Euros (EUR) and include all applicable taxes (TTC). Shipping costs are free within Metropolitan France. We reserve the right to modify prices at any time, but products will be invoiced at the price in effect at the time your order is confirmed.

5. Ordering

To place an order, you must be at least 18 years old and legally capable of entering into a contract. Orders are confirmed by email. We reserve the right to cancel any order in the event of a pricing error, product unavailability, or suspected fraud.

6. Payment

Payment is due at the time of order. Accepted methods are Visa, MasterCard, and PayPal.

7. Delivery

Delivery is available within Metropolitan France. Orders are processed within 1–2 business days and delivered within 3–5 business days. Risk of loss passes to the customer upon delivery.

8. Right of Withdrawal

In accordance with Articles L221-18 et seq. of the French Consumer Code, you have 14 calendar days from the date of delivery to exercise your right of withdrawal without providing a reason. To exercise this right, contact us at info@erboliabeauty.my. Return shipping costs are borne by.

9. Refunds

Refunds are processed within 14 days of receiving your withdrawal request, provided the returned product meets the conditions in our Returns Policy. Refunds are issued to the original payment method.

10. Legal Guarantees

All products benefit from the legal guarantee of conformity (garantie légale de conformité, Articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (garantie des vices cachés, Articles 1641 et seq. of the French Civil Code).

11. Liability

We are liable for the proper performance of our obligations under these Terms. However, we are not liable for delays or failures caused by events beyond our reasonable control (force majeure).

12. Intellectual Property

All content on this website (text, images, logos, trademarks) is the property of Erboriabeauty or its licensors and is protected by French and international intellectual property law.

13. Personal Data

Personal data collected through the website is processed in accordance with our Privacy Policy.

14. Mediation and Dispute Resolution

In accordance with Article L612-1 of the French Consumer Code, you have the right to use a consumer mediator free of charge for disputes that cannot be resolved directly with us. 

15. Governing Law

These Terms are governed by French law. Any dispute shall be subject to the jurisdiction of the competent French courts.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. The Terms applicable to your order are those in effect at the time of order confirmation.